TOKYO, August 15, 2013 — Fuji Xerox Co., Ltd. was ranked highest for four consecutive years both in the 2013 Japan Color Copier Customer Satisfaction Index StudySM and the 2013 Japan Color Printer Customer Satisfaction Index StudySM, which were released on July 31by J.D. Power Asia Pacific, Inc., a global marketing information service company.
As for the color copier study, Fuji Xerox received the highest scores in two evaluation factors; products and dealers’ sales response, while it earned the highest scores in all four factors for the color printer study; products, costs, dealers’ sales response and maintenance services.
In the study results, J.D. Power Asia Pacific reported that earning customer satisfaction not only prevents customer defection but also contributes to higher profits through cross-selling and up-selling. Fuji Xerox is aiming to provide quality solutions and services that meet customers’ management challenges including enhancement of their business efficiency and information security, while providing products and customer support worthy of the evaluation.
J.D. Power Asia Pacific conducted this year’s studies in May, targeting business entities in Japan with 30 or more employees. It received 6,070 responses for the color copier study and 2,436 for the color printer study.
For details, please refer to the J.D. Power Asia Pacific official site:
http://japan.jdpower.com/ (Japanese only)
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