SoftBank Corp. Crowned as No. 1 in the World for Voice App Experience by UK-based Opensignal

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Updated: October 5, 2020

“Global Mobile Network Experience Awards”
also ranks SoftBank Corp. as No. 3 in Video Experience

SoftBank Corp. (“SoftBank”) today announced that it was ranked the global No. 1 for Voice App Experience by UK-based mobile network analytics firm Opensignal. In its Global Mobile Network Experience Awards 2020 announced in September, the firm also ranked SoftBank third globally in Video Experience.

Opensignal, which is regarded as the wireless industry’s largest and most frequent analyzer of the global consumer mobile experience, collects billions of measurements daily from more than 100 million smartphones worldwide. For its Global Network Experience Awards 2020 Report, it surveyed 181 mobile network operators around the world and comprehensively evaluated them by comparing five criteria: Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Availability.

SoftBank was the global winner for Voice App Experience, which measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as LINE, WhatsApp, Skype, Facebook Messenger, among others. SoftBank was also ranked third globally for Video Experience, a metric that measures the quality of video streamed to mobile devices by measuring real-world video streams over an operator’s network.

SoftBank has strived to improve telecommunication quality and speeds so customers can enjoy mobile communications, the Internet, video streaming services and social platforms stress-free. Taking the results of this survey into account, SoftBank will continue to build a telecommunications environment that is convenient for customers, as well as provide services and solutions that meet their needs.

For more information, please see the Opensignal report.

  • Opensignal and the Opensignal logo are trademarks or registered trademarks of Opensignal Limited. Third party trademarks mentioned are property of the respective holders.
  • SoftBank, the SoftBank name and logo are registered trademarks or trademarks of SoftBank Group Corp. in Japan and other countries.
  • Other company, product and service names in this press release are registered trademarks or trademarks of the respective companies.