TOKYO, Oct. 1, 2013 – InterCall, a subsidiary of West Corporation and the world’s largest
conferencing and collaboration services provider, today announced the release
of ECC Lync Edition, a hosted, reservation-less audio conferencing solution
that complements the Microsoft(R) Lync(TM) unified communications platform by
delivering secure, high-quality integration between VoIP and PSTN (Public
Switched Telephone Network) users.
InterCall’s ECC (Enterprise Connectivity Conferencing) solution allows
clients to leverage their voice infrastructure investment by augmenting it with
InterCall’s global cloud, featuring over 400,000 access ports. ECC Lync Edition
builds on this to deliver expanded PSTN capacity and full global coverage to
enterprises with investments in the Lync platform. The PSTN solution eliminates
barriers caused by country-specific VoIP compliance restrictions that prevent
enterprise customers from fully leveraging Lync.
As a hybrid on-premise conferencing solution that works with both IP and
PSTN connections, ECC Lync Edition provides complete audio integration with
PSTN audio, native conferencing control and booking — all without an end-user
client download, additional plug-ins to install or additional user interfaces
to learn. Now enterprises with existing Lync investments can support
multiple-participant conferencing without further investments in architecture.
“With ECC Lync Edition, clients gain global conferencing coverage with
superior audio quality and an easy-to-use interface,” said Shaun Wormald,
Senior Director of Unified Communications at InterCall Asia Pacific. “Attaching
our cloud to their Lync environment allows seamless access and integration for
on and off-network participants.”
ECC Lync Edition provides flexibility for expanded conference participation
while allowing users to manage meetings through their Lync clients. Because of
its complete global number set, an organisation can obtain coverage in more
than 100 countries with a single agreement.
“Every day, customers choose the Lync platform because it improves user
productivity by enabling real-time, rich communication experiences. InterCall’s
integrated Lync offering, qualified by Microsoft, adds significant value to
customers seeking a unified environment that is affordable and easy to manage,”
said Laura Howard, Senior Director at Microsoft.
InterCall partnered with Clarity Consulting, an applications developer with
vast experience in Microsoft platforms, to develop ECC Lync Edition, which
combines the power of Clarity Converge with InterCall’s Reservationless-Plus(R)
audio service and the Lync unified communications platform.
The Clarity Converge software can run on a Trusted Application Server in the
enterprise environment, and InterCall’s Reservationless-Plus lets enterprises
host conference calls anytime they choose via a dedicated phone number,
conference code and PIN.
InterCall, a subsidiary of West Corporation, is the largest service provider
in the world specialising in conference communications. Founded in 1991,
InterCall helps businesses move away from a siloed approach to communications,
and towards making people and ideas more accessible. InterCall combines
telephony, messaging, conferencing and collaboration tools into a single
fabric, while focusing on making the user experience simple. With a global
footprint and broad service capabilities, InterCall’s flexible models for
hosted, managed and on-premises services help companies get the most out of
their business processes.
InterCall’s strong U.S. presence, including four call centers and 26 sales
offices, is bolstered by operations in Canada, Mexico, Latin America, the
Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New
Zealand, mainland China, India, Hong Kong, Singapore and Japan. For more
information, please visit: www.intercallapac.com.
West Corporation (NASDAQ: WSTC) is a leading provider of technology-driven,
voice and data solutions. West offers its clients a broad range of
communications and network infrastructure solutions that help them manage or
support critical communications. West’s customer contact solutions and
conferencing services are designed to improve its clients’ cost structure and
provide reliable, high-quality services.
West’s Unified Communications (UC) segment, comprised of InterCall
(www.intercallapac.com/), West IP Communications ( http://www.westipc.com/ )
and West Notifications (http://www.westnotificationsgroup.com/ ), transforms
the way organizations connect, collaborate and engage with employees,
customers, partners and devices. We are a leading provider of cloud-based
hosted and managed voice, data and video services that drive business results
and inspire people to take action. West UC helps organizations manage risk by
delivering best-of-breed communications services that integrate flawlessly with
any organization’s business processes and applications, and by delivering
world-class operational and service excellence.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune
1000 companies and other clients in a variety of industries, including
telecommunications, banking, retail, financial, technology and healthcare. West
has sales and operations in the United States, Canada, Europe, the Middle East,
Asia Pacific and Latin America. For more information on West Corporation,
please call +1-800-841-9000 or visit: www.west.com.
About Clarity Consulting, Inc.
Clarity Consulting Inc. develops, customises and implements software
solutions to help clients achieve their unique visions and drive business
results. Clarity’s versatile and talented consultants specialize in application
development, business intelligence, legacy integration and e-commerce websites
for a range of clients, from retail and manufacturing industries to financial
institutions. Clarity Consulting Inc. is based in Chicago, Illinois, USA. For
more information about our company, our people, and our solutions, please
CONTACT: Michelle Elias
SOURCE: InterCall Asia Pacific
Original Source: ◎インターコール、全社電話会議システム用ecc Lyncエディションを発売